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Delivery terms

 

  1. The company's delivery service is limited to fixed addresses, and the service scope includes Hong Kong Island, Kowloon, New Territories, and outlying islands, except for special areas*. Under normal circumstances, the goods will be delivered to the designated address within 3-5 working days after receiving the order. In remote areas, it may take 1-2 days. The deliveryman will call the customer about one hour before the delivery time on the day of delivery. For notice. We reserve the right to refuse delivery at our sole discretion.

  2. We will deliver the goods you ordered to the delivery address you provided through our staff or third-party suppliers. When you confirm receipt of the goods, you agree to present a photo ID upon request. When the goods are delivered to the delivery address provided by you, the goods are deemed to have been delivered to you and received by you. If you fail to receive the merchandise for any reason, you agree and accept that we have the right to choose to charge you additional fees or cancel your order without refund or compensation.

  3. We may deliver one time or several times, and some products may be delivered directly by the supplier. Any time and date regarding the delivery of the goods, or the time required for delivery is only an estimate. This website does not assume any responsibility for any delays or inability to pick up the goods due to reasons beyond its control. If we fail to meet any prescribed dispatch or delivery date or time, we will notify you about the progress of your order. You agree and accept that we will not accept cancellation of orders or refunds to you under any circumstances.

  4. Your purchased goods have been delivered to you, and you will become the owner of the goods. When the goods have been delivered to you, you will bear the risk of holding the goods and we will not be responsible for their loss or damage.

  5. We reserve all rights to adjust the free shipping order amount at any time and from time to time. I will notify the adjustment of the free shipping order amount via email.

  6. We reserve the right to refuse to let any customer receive the goods at its absolute discretion.

  7. If this website fails to accurately provide the services you need due to force majeure reasons (including due to natural disasters, fires, floods, accidents, riots, wars, government policies, strikes or any situation beyond our control), we will not bear any responsibility to the user or any third party.

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Special areas*
Areas that require special arrangements or cannot be shipped are as follows:
• Village house place - settlement will be arranged at a convenient location such as the entrance of the village or the archway
• Hotel - lobby or nearby settlement
If the delivery address is in the following places, a remote area fee of HKD$50 will be charged, and the delivery staff will directly collect cash at the time of delivery:
• Tung Chung, Ma Wan, Chek Lap Kok (including Hong Kong International Airport), Hong Kong Disneyland, other areas of Lantau Island, Discovery Bay
•Temporary freight has included the cost of ascending and descending stairs, no additional payment is required
The following areas are beyond the scope of our company’s delivery and cannot be arranged for delivery
• Lantau Island restricted area, Sha Tau Kok restricted area, Peng Chau, Cheung Chau, Hei Ling Chau, Kau Yi Chau, Lamma Island, Po Toi Islands, Shek Kwu Chau, Siu A Chau, Tai A Chau, Chow Kung Island, and the address is a post office box or similar address

Return and Exchange

 

  1. Unless otherwise specified, no return or replacement of goods will be accepted. Please read carefully the return or replacement policy prescribed by the supplier before ordering.

  2. According to the return or replacement policy of individual suppliers, if the product you ordered is faulty, defective or damaged (not your fault), or the product is not what you ordered, or the delivered quantity is incorrect, it can be within seven days of the date of receipt Return or replacement within, but only:

    • Return and exchange policy applies；

    • The goods are unused and in the original state of sale, together with all parts and accessories provided with the goods, including manuals, certificates, labels, marks, consumables, bags and boxes；

    • The packaging of the merchandise must be in the state in which it was delivered to you; and

    • The request for return or replacement is notified to this website by email, and within the period specified by the supplier, the goods will be returned to the supplier through our free collection at the delivery address.

  3. The images of the products displayed on this website may not be exactly the same as the product descriptions, and are for reference only. The customer has no right to request the return of the product based on the fact that the product and its online image are not exactly the same.

  4. We do not assume any obligation or responsibility for any opinions or information provided by the products displayed on this website; nor do we assume any responsibility for any inaccuracy or misrepresentation of any such information.

  5. If this website cancels your paid order, it will be refunded to the customer's account with the deducted amount within 30 days.

  6. You agree and accept that whether or not to accept product replacement depends on the availability of stock.

  7. You agree and accept that it is the supplier's sole discretion whether to accept the return or replacement of the goods. Under no circumstances will we accept direct returns to us, or be responsible for any damages incurred by you for any reason.

  8. The liability of this website for any delivered product is limited to the refund or replacement mentioned above, but does not include any other compensation.

  9. In case of any dispute, this website reserves the right of final decision.

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